Business Practices

Business Practices Companies must have satisfied employees to satisfy customers. Continental Airlines is a perfect framework of how a confederacy raze toilet succeed by putting the emphasis on the employees and customers. Continental demonstrates remarkable turnaround from a disastrous performance. In the early 1980s, the management of Continental believed that the only way to lighten the company was to lower airfares, and to reduce all possible expenses. In doing so, it pulverise the product and their quality of service. For instance, in the early 1990s, pilots could profit bonuses if the send away burn rate on their airplane fell beneath a specific amount.

The program cause pilots to fly slowly, which a good deal resulted in helpless arrival times. Because of the delays, it was sometimes necessary to gambol customers to the competition. Another example of this horrible "low-cost" approach was the CALite program. Continental replaced all first-class mail seats in some airplanes with groom seats to ...If you insufficiency to get a full essay, found it on our website: BestEssayCheap.com

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